FAQs • Joplin, MO • CivicEngage

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Airport

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1. How much does it cost to park my vehicle at the airport?: Joplin Regional Airport is one of the few airports in the four state region that still has totally free parking.

2. I use a motorized wheelchair, can I take this on the plane with me?: The Joplin Regional Airport is totally handicap accessible. We have Boarding Bridges to the airplane and wheelchairs are available. Notify your airline representative when making your reservation that you will need assistance getting to and from the airplane. Motorized wheelchairs can be placed in the luggage compartment.

3. My luggage was not at my destination. Who do I call?: Reporting issues with your bag? Please call United Airlines Baggage Service Center at 1-800-335-2247.

4. Who do I call to ship an Animal/Pet?: For questions regarding traveling with your pet, please call United Airlines Reservations line at 1-800-864-8331.

5. Is there a restaurant located at the airport?: Joplin Regional Airport currently does not have a restaurant but we do have a snack vending area. There are several restaurants within a two mile radius of the airport.

6. Where can I find out more about the airport?: The Joplin Regional Airport Administration offices are open Monday thru Friday from 8:00 am to 5:00 pm. The phone number is 417-623-0262 Ext. 5.

7. Does Joplin Regional Airport have Wireless Internet?: Free wireless internet is available throughout the passenger terminal located at 7331 N Highway 43. Anyone using a laptop computer or other device equipped with a standard wireless internet LAN card can access our wireless service.

8. I have some foreign currency I would like to exchange for U.S. dollars. Can I do this at the airport?: No, the Joplin Regional Airport does not have a foreign currency exchange. Try contacting the banking establishments in the Joplin area and inquire if they exchange foreign currency.

9. Is there an Automated Teller Machine (ATM) located at the airport?: Yes, there is an ATM machine located in the Baggage Claim area of the Joplin Regional Airport.

10. Can I park along the curb and/or in the driveway in front of the terminal building?: Federal security regulations forbid leaving your vehicle in the driveway in front of the terminal building. Vehicles left unattended are subject to ticketing and towing. Free parking is available in the lot directly across from the terminal building.

11. I am traveling with children, do my children need to have a photo ID or their birth certificate to travel?: All passengers who are 18 years of age and older must present a government issued photo ID. If your children are less than 18 years of age they will not need to have a photo ID or birth certificate to travel within the continental United States.

12. Does the airport have a Lost and Found Department?: Yes, Joplin Regional Airport has a Lost and Found Department located in the Administrative Offices located on the 2nd floor of the passenger terminal for items that are left in the terminal. For items left on the airplane you would need to contact the United Airlines Ticket Counter.

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Animals & Pets

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1. What is public health?: Activities that society undertakes to assure the conditions in which people can be healthy. These include organized community efforts to prevent, identify, and counter threats to the health of the public.

2. What services does the health department provide to the community?: JHD provides administrative, animal control, environmental/epidemiology, emergency preparedness, medical, and WIC services.

3. How can I access more FAQs by category?: Click on the category needed on the right hand side list.

4. What should I do if I get an animal bite?: Bite reports are investigated by the Joplin Animal Control Division. To report an animal bite, please call (417) 623-6122 (after hours or weekends, call (417) 623-3131). Reported animals are confined for a rabies observation period by the Joplin Health Department. For information concerning confinement, please call the Joplin Humane Society at (417) 623-3642. If there is no answer, please call (417) 623-3131.

5. How can I contact animal control?: Animal control provides assistance for nuisance animal complaints, stray and unwanted animal pick-up, live trapping for nuisance animals (oppossums, ground hogs, etc.), quarantines animals involved in bites to monitor rabies, and provides for control of animal abuse. Call the Joplin Health Department at (417) 623-6122 (after hours and weekends, call (417) 623-3131) to contact animal control.

6. Where can I learn about animal ownership and care?: For questions regarding the number and types of animals allowed in the City, or for information regarding animal care standards, contact the Joplin Animal Control Division at (417) 623-6122 (after hours or weekends, call (417) 623-3131).

7. Is there an animal shelter in town?: The Joplin Humane Society is the local animal shelter. Please call the Joplin Humane Society at (417) 623-3642 (Monday through Friday 12:00 p.m. to 6:00 p.m. and Saturday 9:30 a.m. to 12:00 p.m.) for more information. All animals picked up by Joplin Animal Control are taken to the Joplin Humane Society.

8. Where can I get a dog or cat license?: For information regarding a dog or cat licensing, contact the City Finance Department at (417) 624-0820 ext. 242, or your pet’s veterinarian.

9. What laws does the city have regarding dogs?: The leash law requires dogs, when outdoors, to be kept in a fenced yard or leashed. Annual rabies shots and permits are also required. Animal Control Officers patrol streets to pick up stray dogs and dead animals, which are taken to the Animal Shelter. For information, call (417) 623-6122 (after hours or weekends, call (417) 623-3131).

10. Are their regulations on stray dogs and rabies control?: The leash law requires dogs, when outdoors, to be kept in a fenced yard or leashed. Annual rabies shots and permits are also required. Animal Control Officers patrol streets to pick up stray dogs and dead animals, which are taken to the Animal Shelter. For information, call (417) 623-6122 (after hours or weekends, call (417) 623-3131).

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Automobiles/Vehicles

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1. Where can I report an abandoned vehicle?: To report abandoned vehicles on public streets, call the Joplin Police Department at (417) 623-3131. To report abandoned vehicles on private property that are a public nuisance, please call the City's Code Enforcement Division at (417) 624-0820 ext. 518.

2. Where do I report an accident involving a city vehicle?: To report accidents involving city vehicles, please call the Risk Management Office at (417) 624-0820 ext. 210 or 212.

3. Where can I get automobile tags?: There is one State of Missouri Motor Vehicle and Driver's Licensing branch office in Joplin at 1110 E. 7th. Their telephone number is (417) 623-9700. Please contact Mr. Chris Cagle, Branch Manager.

4. Where can I find out about a barricade license?: For information regarding barricades, call the Vehicle Registration Office at (417) 629-3046.

5. Where can I obtain or renew my driver's license?: There is one State of Missouri Motor Vehicle and Driver's Licensing branch office in Joplin at 1110 E. 7th. Their telephone number is (417) 623-9700.

6. What do I do if my car is impounded?: Call the Joplin Police Department at (417) 623-3131.

7. How do I report a traffic accident or violation?: To report a traffic accident or obtain an official accident report, please call the Joplin Police Department at (417) 623-3131 and ask for Records and Technical Services. To get information on the status of a traffic violation, please call the Joplin Municipal Court at (417) 624-0820 ext. 230.

8. How do I know the amount of a fine for a traffic violation?: To determine a fine amount for a traffic violation, call the City of Joplin Municipal Court at 624-0820 ext. 230.

9. Is there information on local traffic studies?: Traffic studies are the basis for installation of new traffic signals, crosswalks, speed limit changes, etc. To inquire about a traffic study, call the Engineering Division at (417) 624-0820 ext. 531.

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Budget

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1. Where can I learn about City bonds?: The city does not have any outstanding general obligation bonds. For information concerning revenue bonds, call the Finance Department at (417) 627-2955

2. What is the City's budget?: Questions about the City's annual budget may be answered by calling the City of Joplin Finance Department at (417) 627-2955. Copies of the Budget are available for review at the Joplin Public Library or the City Clerk's Office. This link provides all budgets from 2005 through the upcoming FY2023 (Proposed).

3. Where can I find out about City financial reporting?: For questions about the City's financial reporting or audited Annual Financial Report, call the City of Joplin Finance Department at (417) 627-2955. This link also provides many of the frequently requested documents....including the City Budgets from 2005 to present.

4. How can I learn about City purchases?: For information on bidding for supplies and services the city purchases, call the Finance Department at (417) 627-2955.

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Building

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1. How can I get a building plan review?: For information regarding building plans, call the City of Joplin Building and Code Inspection Division at (417) 624-0820 ext. 1521.

2. How can I get a building permit?: For information regarding building permits, call the City of Joplin Building and Code Inspection Division at (417) 624-0820 ext. 1521.

3. Are there regulations on City water?

This City of Joplin program regulates the connections between drinking water and non-drinkable water piping systems. For information on requirements for installation and testing of back-flow prevention devices, call the Building and Code Inspection Division at (417) 624-0820 ext. 1523.

Missouri American Water, a private company, is the local water utility service provider. Contact their company at https://www.amwater.com/moaw/ To notify them about service connection or disconnection, Residential and commercial customers may also call Customer Service at 1-866-430-0820 between 7 a.m. and 7 p.m. to speak with one of our experienced customer service representatives. Or visit their site at https://www.amwater.com/moaw/Customer-Service-Billing/Turn-Service-On-Off/ .

4. Should I have my fire plan reviewed?: Fire plan review is a service offered as part of the building permit process for all commercial, business, assembly, industrial, factory, health care, educational, and multi-family residential building or remodeling projects within the City.

5. How do I set a fire safety inspection?: For questions about fire safety inspections, call the City of Joplin Fire Department at (417) 623-0403.

6. Who do I call about inspections?: For electrical, plumbing, building or mechanical inspections, call the Building and Code Enforcement Division at (417) 624-0820 ext. 1521.

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Cable

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1. Where can I find out about cable television?

There are several cable and internet options for residents in Joplin and the surrounding area. Check these out at https://www.cabletv.com/mo/joplin?zip=64801

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Capital Improvements

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1. How can I learn about capital improvement projects?: To find out when public improvements such as street construction, sewers, bridges, etc. are scheduled and how they are to be financed, call the City of Joplin Public Works Department at (417) 624-0820 ext. 1530.

2. How do I learn about City construction projects?: For information on City (public) construction projects, call the Public Works Department at (417) 624-0820 ext. 1500 or 1530.

3. How can I learn more about downtown revitalization?: For information regarding downtown revitalization, call the City of Joplin Planning Division at (417) 624-0820 ext. 1510 or The City of Joplin City Manager at (417) 624-0820 ext. 1200

4. Where can I learn about City engineering projects?: For information on current engineering projects, contact the Public Works Department at (417) 624-0820 ext.1530. To request a project in your neighborhood, such as street paving, sewer lining or stormwater, see "Petitions for Engineering Projects."

5. How do I find out about street construction?: For information about current or future street construction projects, contact the Engineering Division at (417) 624-0820 ext. 1530.

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Cemeteries

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1. Where can I get information about public cemeteries?: To obtain information about the public cemeteries, contact the Joplin Cemetery Supervisor at (417) 623-7990 or the Parks and Recreation Department at (417) 624-6937.

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Chamber of Commerce

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1. How do I contact the Chamber of Commerce?: The Joplin Area Chamber of Commerce telephone number is (417) 624-4150.

2. Where can I find help planning City convention services?: Planning services for individuals or groups bringing conventions, reunions, meetings, shows and festivals to Joplin are available through the Joplin Convention and Visitors Bureau at (417) 625-4789.

3. Does the city offer relocation services for businesses?: For information concerning relocating a business or residence to the Joplin area, contact the Joplin Chamber of Commerce at (417 624-4150.

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City Government

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1. Can I get a copy of a city ordinance?: Copies of City Ordinances may be obtained from the City Clerk's Office, 602 Main Street, Joplin, MO 64801. Or you may call at (417) 624-0820 ext. 1220.

2. Where can I learn about elections?: For information regarding local, state and federal elections, call the Jasper County Clerk's Office at 625-4390, or the Newton County Clerk’s Office at (417) 659-2910.

3. Can citizens serve on City boards and commissions?: The City of Joplin encourages citizens to serve on its boards and commissions. Citizen participation is an integral part of city government. A complete listing, description and instructions for expressing interest in participation is located in the Boards and Commissions section of this website. If you would like to serve on a board or commission, please call the City Clerk's Office at (417) 624-0820 ext. 220 for an “Expression of Interest Form.”

4. When does City Council meet?: The City Council meets at 6 p.m. on the first and third Monday of every month in the Council Chambers, located on the fifth floor of Joplin City Hall, 602 South Main. If Monday is a designated holiday, the meeting will be held at the same time on the next day. To contact any of the City Council, including the Mayor, call the City Clerk’s Office at (417) 624-0820 ext. 1220 or ext. 1221.

5. How can I address the City Council at a future meeting?: You can complete an online form (link below) and submit it by no later than 6 p.m. prior to the meeting you'd like to attend.

Request to Address Council

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City Property

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1. What properties does the City own?: For information about City land acquisitions and land inventory, call the City of Joplin Planning Division at (417) 624-0820 ext. 510. For information about the purchase of city-owned property, contact the Finance Department at (417) 624-0820 ext. 240.

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City Prosecutor

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1. Who do I contact about "bad checks?": For information on “bad checks” or “insufficient fund checks,” contact the Jasper County Prosecutor’s Office at (417) 625-4314 or Newton County Prosecutor’s Office at (417) 659-2940.

2. How do I contact the City Prosecutor?: The City Prosecutor's Office handles prosecution of all city cases in Municipal Court. The telephone number of the Prosecutor's Office is (417) 624-0820 ext. 223.

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Codes

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1. Where do I inquire about business inspections?: Call the City of Joplin Building and Code Inspection Division at (417) 624-0820 ext. 521 to learn about business inspections.

2. Are there codes regarding City water?: This City of Joplin program regulates the connections between drinking water and non-drinkable water piping systems. For information on requirements for installation and testing of back-flow prevention devices, call the Building and Code Inspection Division at (417) 624-0820 ext. 523.

3. What are the City electrical standards and codes?: For information regarding electrical codes and standards, contact the City of Joplin Building and Code Enforcement Division at (417) 624-0820 ext. 521.

4. Do I have to have my house numbered?: All commercial buildings and dwelling units within the city limits are required to be properly numbered. To obtain the address for a new building or lot, call the Public Works Department at (417) 624-0820 ext. 519.

5. Where can I learn about City housing codes?: For information regarding housing standards, contact the City of Joplin Building and Code Enforcement Division at (417) 624-0820 ext. 521.

6. What are the standards for mechanical codes?: For information regarding mechanical codes and standards call the City of Joplin Building & Code Enforcement Division at (417) 624-0820 ext. 521.

7. Who do I call about plumbing standards and codes?: For information regarding plumbing codes and standards call the City of Joplin Building & Code Enforcement Division at (417) 624-0820, ext. 521.

8. Where do I find out about regulations for signs or report a sign violation?: The City of Joplin City Code regulates the size and number of locations, structural design, construction, material and installation standards, maintenance and clearance for signs (permanent, temporary and portable) visible from public right-of-way. To report violations or for information, contact the City of Joplin Building Division at (417) 624-0820 ext. 520, or the Planning Division at (417) 624-0820 ext. 510.

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Community

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1. Is there a local arts center?: The local arts center is George A. Spiva Center for the Arts and is located at 222 E. 3rd Street. For exhibit information, workshops, tours, and other special events, contact the George A. Spiva Center for the Arts at (417) 623-0183.

2. How can I learn about local cultural events?: For information about arts and cultural events in the four-state area please call Connect2Culture at (417) 625-6683 or visit their website at Connect2Culture.com.

3. Where is the Thomas Hart Benton mural located?: An exhibit of the Thomas Hart Benton mural titled “Joplin at the Turn of the Century” is located on the main floor of the Joplin City Hall (Newman Building), 602 S. Main Street. It is open for free public viewing from 8:00 a.m. to 5:00 p.m. Monday-Friday.

4. Are block parties allowed in Joplin?: Two block parties per residence are permitted annually. To arrange for a neighborhood block party involving a temporary street closing, call the Joplin Police Department at (417) 623-3131 ext.418.

5. Where can I learn about community theatre?: For information about upcoming youth or adult community productions, please call the Joplin Little Theatre at (417) 623-3638.

6. How can I learn more about downtown revitalization?: For information regarding downtown revitalization, call the City of Joplin Planning Division at (417) 624-0820 ext. 510 or The City of Joplin City Manager at (417) 624-0820 ext. 200.

7. Where can I find event information?: For information about current events being held in the Joplin area, please call the Joplin Conventions and Visitors Bureau at (417) 625-4791.

8. How do I inquire about facility rentals?: To rent neighborhood centers or picnic shelters, call (417) 625-4750. This service is offered through the Joplin Parks and Recreation Department.

9. What are city regulations in regards to fireworks?: For information concerning the sale and discharge of fireworks within City limits, please contact the Joplin Fire Department at (417) 623-0403.

10. Do I have to have a permit for a garage sale?: You are no longer required to obtain a permit for a garage sale, but you must abide by the following rules: Garage sales may occur 2 times a year, for not more than 3 days, and at least 60 days apart. All garage sale signs are required to be removed within one day following the sale and should not be in the public right of way, on power poles, etc. Signs may only be posted in the yard where the sale is being held. For further information, please call the City Finance Department at (417) 624-0820 ext. 242.

11. Where can I learn more about the City golf course?: Schifferdecker Golf Course is owned and maintained by the City of Joplin Department of Parks and Recreation. For information about hours of operation, green fees or season passes, please call Schifferdecker Golf Course at (417) 624-3533.

12. How can I learn about historic landmarks?: If you need information on existing landmarks, on local, state and federal regulations, or on financial incentives to preserve or restore landmarks, call the Joplin Planning Division at (417) 624-0820 ext. 510.

13. Are there restrictions on lodging facilities?: Joplin Health Department conducts safety and sanitation inspections to assure compliance with Missouri state regulation for licensure. For more information call the Joplin Health Department at (417) 623-6122.

14. What is the Discover Downtown Alliance?: Discover Downtown Alliance is a not-for-profit organization dedicated to supporting and promoting the revitalization of the downtown community. For information concerning Discover Downtown Alliance, call (417) 624-1060 website

15. Can I order a map of aerial photo of the City?: To order maps or aerial photographs of the city, call the City of Joplin Engineering Division at (417) 624-0820 ext. 530.

16. How can I learn about City Museums?: Contact that Joplin Museum Complex at (417) 623-1180.

17. How can I obtain a parade permit?: For information on how to obtain a parade or procession permit, call Joplin Police Department at (417) 623-3131 ext. 418.

18. Is there a way to learn about area senior activities?: For information regarding senior citizen activities in the Joplin area, contact the Region X Area Agency on Aging at (417) 781-7562.

19. Can I use city streets for events?: You will need city approval for your marathon, bike race, walk, or other special event using city streets. Call the Police Department Traffic Division at (417) 624-0820 ext. 418.

20. How do I find out about street closures?: For information about streets closed due to construction or street maintenance projects, call the Engineering Division at (417) 624-0820 ext. 530. For permission to close a street for block parties, festivals, etc., call the Police Department at (417) 623-3131 ext. 418.

21. How can I obtain information about City tours?: For information regarding tours of City Hall, the Police Station and the Fire Station, please call the City Clerk at (417) 624-0820 ext. 220.

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Community Development

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1. How can I learn about housing programs?: For information on housing programs, low income Public and Section 8 Housing Assistance call the Housing Authority of Joplin at (417) 624-4514.

2. How do I learn more about housing, repairs, rehabilitation, loans and grants?: For information on these topics, contact the City of Joplin Planning Division at 624-0820 ext. 510.

3. Where can I learn about City housing codes?: For information regarding housing standards, contact the City of Joplin Building and Code Enforcement Division at (417) 624-0820 ext. 521.

4. Do I need a permit to build a driveway or have a curb cut?: The placement and construction of a driveway that provides access to and from a City street requires a permit. For questions, or to obtain a permit, call the Public Works Department at (417) 624-0820 ext. 530.

5. Who can I have perform concrete work within the city?: Concrete work on city rights-of- way (such as sidewalks, curbs and driveway approaches) must be done by a licensed and bonded contractor and requires a permit and inspection. For permit information, contact the Public Works Department at (417) 624-0820 ext. 533. To obtain a license, call the Finance Department at (417) 624-0820 ext. 242.

6. How can I find out about the local library?: For information about the Joplin Public Library, 300 S. Main St., please call (417) 623-7953. The library also has a resource line called LinkLine at (417) 624-LINK. The Library’s hours are as follows:
Monday & Thursday 9:00 a.m. – 9:00 p.m., Tuesday, Wednesday, Friday, & Saturday
9:00 a.m. – 6:00 p.m., & Sunday 1:00 p.m.-5:00 p.m.

7. Can I create or change a no parking zone?: To request parking restrictions or changes in existing restrictions on city streets, contact the Engineering Division at (417) 624-0820 ext. 530.

8. Can I petition for a City project?: To request a project such as street paving, sewer line or storm water projects in your neighborhood, call the City of Joplin Engineering Division at (417) 624-0820 ext. 530. For extending a water line, contact Missouri-American Water Company at (417) 623-2100.

9. How can I learn about the use of a public right-of-way?: For questions regarding the private use of a public right-of-way, please contact the Engineering Division at (417) 624-0820 ext. 530.

10. Can I report a damaged or dangerous sidewalk?: To report hazards on sidewalks, call the Code Enforcement Officer at (417) 624-0820 ext. 518. Property owners are financially responsible for sidewalk repairs.

11. Can I have help planning a subdivision?: If you own land that you want to divide into smaller tracts for resale purposes and want to know the procedure of subdividing your land, call the Planning Division at (417) 624-0820 ext. 510.

12. Who do I call about subdivision improvements?: If you need information about paving or sewer lines for a new subdivision, call the Engineering Division at (417) 624-0820 ext. 530.

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Complaints/Damage Claims

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1. Where can I make a claim for damage caused by the City?: For information about filing a claim for damage against the City (seeking reimbursement for loss or damage resulting from alleged city negligence), contact the Human Resources and Risk Management Department at (417) 624-0820 ext. 210 or 212.

2. How can I report a code violation?: To report nuisances or code violations on private property (occupied or vacant lots, houses, or other structures), call the City of Joplin Code Enforcement Officers at (417) 624-0820 ext. 518 (Also see "Weed Mowing").

3. How can I file a complaint against the City?: If you have a concern about city services or operations, please contact the City Manager's Office at (417) 624-0820 ext. 200.

4. Where can I file a discrimination complaint?: To file an employment complaint contact the Employment Equal Opportunity Commission at 1-800-669-4000,TDD 1-800-669-6820. To file a housing or public accommodation complaint, please contact Joplin Housing Authority 624-4514 or Housing and Urban Development offices at 1-800-743-5323.

5. Where can I file a discrimination complaint?: To file an employment complaint contact the Employment Equal Opportunity Commission at 1-800-669-4000,TDD 1-800-669-6820. To file a housing or public accommodation complaint, please contact Joplin Housing Authority 624-4514 or Housing and Urban Development offices at 1-800-743-5323.

6. Where do I report problems with City drainage?: To report a clogged storm sewer inlet, contact the Public Works Department at (417) 624-0240 ext. 565. For storm sewer channel maintenance questions contact the Public Works Department at (417) 624-0820 ext.561. For information about storm water drainage projects, contact the City of Joplin Engineering Division at (417) 624-0820 ext. 530.

7. Where can I file a noise complaint?: All formal noise complaints ("disturbing the peace") should be directed to the City of Joplin Police Department at (417) 623-3131.

8. Can I report property nuisances?: To report weed, trash, tall grass or other property nuisances, call the City of Joplin Code Enforcement Officer at (417) 624-0820 ext. 518.

9. Can I report a damaged or dangerous sidewalk?: To report hazards on sidewalks, call the Code Enforcement Officer at (417) 624-0820 ext. 518. Property owners are financially responsible for sidewalk repairs.

10. How can I report a sight obstruction?: To report trees or objects that obstruct motorist’s line of sight at intersections, contact the Code Enforcement Officer at (417) 624-0820 ext. 518.

11. Where do I find out about regulations for signs or report a sign violation?: The City of Joplin City Code regulates the size and number of locations, structural design, construction, material and installation standards, maintenance and clearance for signs (permanent, temporary and portable) visible from public right-of-way. To report violations or for information, contact the City of Joplin Building Division at (417) 624-0820 ext. 520, or the Planning Division at (417) 624-0820 ext. 510.

12. Can I report problems with street lighting/a lack of street lighting?: To report street lights out, or other street lighting requests or concerns call Empire Electric Company at (417) 625-5100. The City of Joplin Public Works Department may also help address your questions at (417) 624-0820 ext. 533.

13. How do I report a traffic signal that is not working?: To report a traffic signal that is not working, call the City of Joplin Public Works Department at (417)624-0820 ext. 531. After hours, or on weekends and holidays, call the Police Department at (417) 623-3131. For information about new traffic signal installation and signal design, call the Engineering Division at (417) 624-0820 ext. 531.

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Court

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1. Where do I address questions regarding City court cases?: If you have questions regarding a court case being heard in the City's Municipal Court or questions regarding Municipal Court dates, call (417) 624-0820 ext.230.

2. How do I find out about district court cases?: For information on Jasper County District Court cases, call (417) 625-4310. For information on Newton County District Court cases, call (417) 659-2950.

3. What are the Municipal Court hours?: The court's office hours are Monday through Friday 8:00 a.m. – 5:00 p.m. For information, call the Joplin Municipal Court at (417) 624-0820 ext. 230.

4. How can I pay a ticket?: Parking tickets may be paid in person at the Municipal Court Office, upstairs of City Hall, 303 E. 3rd Street. If you have a question about a parking or moving violation ticket, call the Joplin Police Department at (417) 623-3131 ext. 230.

5. How do I know when a public hearing on an engineering project will be?: For information about when the City Council will discuss a proposed construction project, call the City of Joplin Engineering Division at (417) 624-0820 ext. 530.

6. How do I report a traffic accident or violation?: To report a traffic accident or obtain an official accident report, please call the Joplin Police Department at (417) 623-3131 and ask for Records and Technical Services. To get information on the status of a traffic violation, please call the Joplin Municipal Court at (417) 624-0820 ext. 230.

7. How do I know the amount of a fine for a traffic violation?: To determine a fine amount for a traffic violation, call the City of Joplin Municipal Court at 624-0820 ext. 230.

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Disability Services

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1. Where can I get access to City of Joplin publications to accommodate my disability?: If you desire this publication or any other publication provided by the City of Joplin in an alternative form because of a disability contact, the ADA Coordinator, at (417)624-0820 ext. 210, TTD (417) 625-4774 or mail your request to 602 Main Street, Joplin, MO 64801.

2. Where can I find out about disability services?: Citizens with disabilities who have concerns, suggestions, questions, or complaints regarding accessibility to city facilities and/or to city programs and services should contact the City of Joplin ADA Coordinator at (417) 624-0820 ext. 210, (TDD) (417) 625-4774.

3. Where can I file a discrimination complaint?: To file an employment complaint contact the Employment Equal Opportunity Commission at 1-800-669-4000,TDD 1-800-669-6820. To file a housing or public accommodation complaint, please contact Joplin Housing Authority 624-4514 or Housing and Urban Development offices at 1-800-743-5323.

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Economic Development

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1. Where can I learn about economic development?: For information about special redevelopment areas or other economic or industrial development programs, call the Joplin Area Chamber of Commerce at (417) 624-4150 or the City Manager’s Office at (417) 624-0820 ext. 200.

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Emergency Services

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1. How can I contact emergency services?: For police, fire or paramedic emergency services in times of emergency within the City of Joplin, Jasper County, and Newton County, call 9-1 -1.

2. How do I find information on the Local Emergency Plan?: Contact the Joplin/Jasper County Emergency Management office at 417-623-5858.

3. How do I contact someone to give a severe weather presentation?: Call the Joplin/Japser County Emergency Management office at 417-623-5858 and request an appointment time.

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Fire

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1. Who do I contact about an arson investigation?: For information relating to arson, call the Joplin Fire Department at (417) 623-0403.

2. Where can I obtain a burn permit?: To request information on the guidelines for open burning within the city limits or to obtain a burn permit, please call the Joplin Fire Department at (417) 623-0403.

3. Where can I find information regarding burning outside of city limits?: For information regarding open burning outside the city limits, please contact the authority having jurisdiction. Below are the phone numbers for area agencies:
Carl Junction Fire Department (417) 649-6062
Carterville Fire Protection District (417) 673-3070
Duenweg Fire Protection District (417) 623-7408
Joplin Fire Department (417) 623-0403
Redings Mill Fire Protection District (417) 624-2715
Webb City Fire Department (417) 673-2254

4. How do I report a fire?: To report a fire call 9-1-1.

5. What is Fire and Burn Safety Education?: This organized program of safety education for elementary students is conducted in cooperation with all schools in the Joplin R-VIII system. For more information, call the Fire Marshal at (417) 623-0403.

6. How do I learn about City fire code administration?: Call the City of Joplin Fire Department at (417) 623-0403 to learn about fire administration. The department also has a complete list of fire education programs.

7. Where do I direct questions about fire escape exits?: Call the City of Joplin Fire Department at (417) 623-0403 to ask questions about fire exits. The department also has a complete list of fire education programs.

8. Is fire extinguisher training available in the City?: Fire extinguisher training is available upon request for businesses, health care facilities, industrial complexes, commercial centers, and civic groups. To schedule training, please contact the Joplin Fire Department at (417) 623-0403.

9. What if I have questions about fire hydrants?: For information about City fire hydrants, or to report a leaking fire hydrant, please contact the Joplin Fire Department at 623-0403. To request a fire hydrant flow test, please contact Missouri-American Water Company at 417-624-7543.

10. How can I find out more about City fire lanes?: For information on how to establish a designated fire lane or to report fire lane parking violations, please contact the Joplin Fire Department at (417) 624-0403.

11. Can I have my fire plan reviewed?: Fire plan review is a service offered as part of the building permit process for all commercial, business, assembly, industrial, factory, health care, educational, and multi-family residential building or remodeling projects within the City.

12. How can I learn about City fire protection systems?: For information on fire protection systems, call the City of Joplin Fire Department at (417) 623-0403.

13. How do I obtain a fire report?: To obtain a fire report, call the City of Joplin Fire Department at (417) 623-0403.

14. How do I set a fire safety inspection?: For questions about fire safety inspections, call the City of Joplin Fire Department at (417) 623-0403.

15. What are city regulations in regards to fireworks?: For information concerning the sale and discharge of fireworks within City limits, please contact the Joplin Fire Department at (417) 623-0403.

16. How do I learn about the hazardous materials handling?: For information regarding the storage, handling and disposal of hazardous materials, call the City’s Recycling Coordinator at (417) 624-0820 ext. 501 (see "Household Hazardous Waste") or the Joplin Fire Department at (417) 623-0403.

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Health - Public and Environmental

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1. Where can I find out about children's health services?: Information on these services is provided by the Joplin Health Department. For information on immunization clinics, birth through school age (including college students), call (417) 623-6122. For lead poisoning prevention and screening information, call (417) 623-6122. For Women, Infants and Children (WIC) supplemental foods, call (417) 623-1928.

2. How can I learn about communicable diseases/infections?: For information, treatment and investigation of sexually transmitted infections, tuberculosis, hepatitis, HIV, and other communicable diseases, call the Joplin Health Department at (417) 623-6122.

3. Does the City inspect day care facilities?: Joplin Health Department conducts safety and sanitation inspections of all day care facilities to assure compliance with Missouri state regulation for licensure. For more information, call the Joplin Health Department at (417) 623-6122.

4. How can I learn about food service facility inspection?: Inspections are required for all restaurants, retail stores, taverns, schools, manufacturers, institutions, mobile units and temporary food stands is required. For more information, call the Joplin Health Department at (417) 623-6122.

5. How do I learn about the hazardous materials handling?: For information regarding the storage, handling and disposal of hazardous materials, call the City’s Recycling Coordinator at (417) 624-0820 ext. 501 (see "Household Hazardous Waste") or the Joplin Fire Department at (417) 623-0403.

6. How can I contact the City immunization clinic?: The Joplin Health Department provides required immunizations for all ages. Please call (417) 623-6122 for appointment.

7. What immunizations does the City immunization clinic offer?: Shots are available to protect against many diseases including Diphtheria, Polio, Pertussis, Hepatitis B, MMR (Measles, Mumps, and Rubella), and Tetanus. For information, call (417)623-6122 or (417) 623-6123.

8. Who can I call about indoor air pollution?: For information about indoor air pollution (radon, lead, mold, etc.) call the Joplin Health Department at (417) 623-6122 or 6123.

9. Can I have my blood tested for lead?: Blood Lead screening, case management and environmental assessment in cases of elevated blood lead levels. For more information call the Joplin Health Department at (417) 623-6122.

10. Are there restrictions on lodging facilities?: Joplin Health Department conducts safety and sanitation inspections to assure compliance with Missouri state regulation for licensure. For more information call the Joplin Health Department at (417) 623-6122.

11. Is there anything I can do about mosquitos?: For information on mosquito control efforts, please visit the Mosquito Control webpage. Mosquito, Ticks & Vector Control

12. How do I contact poison control?: In the instance of poison consumption, inhalation or any other poison emergency, call the Poison Control Center at (417) 625-2305 or 9-1-1.

13. Is low-income pregnancy testing available?: The Joplin Health Department does pregnancy tests and issues temporary Medicaid card and does referrals for prenatal care for low income persons in Jasper and Newton Counties.

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Inspections

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1. Do I need an inspection on concrete work I have done?: Concrete work on city rights-of- way (such as sidewalks, curbs and driveway approaches) must be done by a licensed and bonded contractor and requires a permit and inspection. For permit information, contact the Public Works Department at (417) 624-0820 ext. 533. To obtain a license, call the Finance Department at (417) 624-0820 ext. 242.

2. Does the City inspect day care facilities?: Joplin Health Department conducts safety and sanitation inspections of all day care facilities to assure compliance with Missouri state regulation for licensure. For more information, call the Joplin Health Department at (417) 623-6122.

3. How do I set a fire safety inspection?: For questions about fire safety inspections, call the City of Joplin Fire Department at (417) 623-0403.

4. How can I find out about counseling for juvenile fire setting?: Please call the Joplin Fire Department at (417) 623-0403 to find out about counseling services for fire setting.

5. How can I learn about food service facility inspection?: Inspections are required for all restaurants, retail stores, taverns, schools, manufacturers, institutions, mobile units and temporary food stands is required. For more information, call the Joplin Health Department at (417) 623-6122.

6. Who do I call about inspections?: For electrical, plumbing, building or mechanical inspections, call the Building and Code Enforcement Division at (417) 624-0820 ext. 521.

7. Who should I contact about a storage tank inspection?: Call the City of Joplin Fire Department at (417) 623-0403.

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Licensing

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1. Where can I find out about a barricade license?: For information regarding barricades, call the Vehicle Registration Office at (417) 629-3046.

2. How do I obtain a business license?: To obtain a business license, contact the Finance Department at (417) 624-0820 ext. 242.

3. Where can I get a dog or cat license?: For information regarding a dog or cat licensing, contact the City Finance Department at (417) 624-0820 ext. 242, or your pet’s veterinarian.

4. Where can I obtain or renew my driver's license?: There is one State of Missouri Motor Vehicle and Driver's Licensing branch office in Joplin at 1110 E. 7th. Their telephone number is (417) 623-9700.

5. How can I obtain my liquor license?: For information on obtaining a license to sell or distribute liquor, call the City Finance Department at (417) 624-0820 ext. 242.

6. How can I obtain a marriage license?: For information on obtaining a marriage license, call the Jasper County Recorder’s Office at (417) 625-4375, or the Newton County Recorder’s Office at (417) 659-2930.

7. How do I obtain a retail license?: For information regarding retail licenses, call the Finance Department at (417) 624-0820 ext. 242.

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Main

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1. How do I contact a city department?: Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?: Use the FAQs module to easily find answers to the questions you ask the most.

3. Where can I find general city information?: For general information on your city government and for answers to questions not found in this guide, call the Public Information Office at (417) 624-0820, ext. 204 or the City Manager's Office at (417) 624-0820 ext. 201.

4. When does City Council meet?: The City Council meets at 6 p.m. on the first and third Monday of every month in the Council Chambers, located on the fifth floor of Joplin City Hall, 602 South Main. If Monday is a designated holiday, the meeting will be held at the same time on the next day. To contact any of the City Council, including the Mayor, call the City Clerk’s Office at (417) 624-0820 ext. 220 or ext. 221.

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Media

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1. Who do I contact about the “Citizen” newsletter?: The Public Information Office publishes a quarterly newsletter that is mailed to all residential households in Joplin. Residents will receive this mailing in January, April, July and October of each year. Questions or comments about this publication can be addressed through the Public Information Office at (417) 624-0820, ext. 1204.

2. How do I obtain an interview with a City official?: To obtain an interview with a City Official, contact the Public Information Officer at 417-624-0820 ext. 1204.

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Memorial Hall April 5, 2022 Ballot Question

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1. Memorial Hall Renovation – What does this involve?

Proposed renovation to Memorial Hall includes:

Reconstruction and improvements to all areas in the hall (basement level, dressing rooms, kitchen, main level, mezzanine level, and balcony);
Completion of an 8,500 square foot addition (annex) on the west side of the Hall, with a separate entry;
Veterans Memorials moved to the centrally located area in front of the Hall. 8^th Street to be vacated, create a plaza setting with the Memorials, and name this area “Veterans Way”.

2. Why do we need an addition (Annex) when we have Memorial Hall to use?

Annex would offer 8,500 square foot space
Multipurpose recreation space for Parks & Recreation, community organizations, civic groups, etc.
Large event/banquet space for up to 400 people
Separate entry creates flexibility and multiple options; allows use with addition only or addition with Memorial Hall
Warming/catering kitchen to serve just the addition
Helps facility to operate in a financially sustainable manner

3. Why does Memorial Hall need to be renovated?

A 2020-21 feasibility study of MH showed good bones of the building structure, support
Community surveyed; indicated strong support to refurbish the existing building to fulfill unmet needs in the area
Centrally located community/civic center with multiple uses and options for sponsored and public meetings, conferences, and events
Historical preservation of original intent of a Veterans Memorial, while improving visibility and recognition of our war heroes with proposed “Veterans Way” plaza
Indoor programming availability for Parks and Recreation and other groups with multiple uses and flexibility of floor space
Entertainment events, shows, and performances for the community with numerous seating options and available space (up to 1,700 guests)

4. Why is this important to the community?

Community Asset – Gathering Space for today’s community and adaptable floor space to address multiple needs such as emergency shelter
Veterans Memorial – Continues to serve as Joplin’s recognition to those who served our country; newly created Veterans Way also will be more visible; creates green space in the downtown area
Indoor space is needed daily for classes, programs, sporting events; many opportunities
Civic Center – City can use as needed (community clinics, meetings, other events with large audiences)
Quality of Life benefit for the community – something there for nearly everyone;
Addresses “nothing to do here” comments – facility has space for programming, entertainment, classes, and more that creates activities (“something to do”)
Centrally located – beautiful downtown facility with other new structures in the area to create synergy

5. How does the Bond Issue question appear on the April 5 ballot?

Question #1 on the ballot will read:

“Shall the City Council of the City of Joplin, Missouri be authorized to issue general obligation bonds in the amount not to exceed $30,000,000 to reconstruct, renovate, expand, and improve Memorial Hall, and to improve related parking?”

6. How will this be paid for?

The City of Joplin is asking voters to pass a bond initiative for up to $30 million.
Initiative asking for UP TO $30 million; City officials recognize the potential for added expenses due to inflation and /or unforeseen building costs.

7. How much will this cost me or my household?

If voters approve the initiative, the bond debt would be paid through the assessment of real property and personal property taxes.
Residents would see these assessments on their tax bills issued in the final quarter of the calendar year. If the full $30 million is issued in bonds:
- Homeowners with a house valued at $100,000 would be assessed at approximately $55 and a $20,000 vehicle would be assessed at approximately $19.
- Averages to $6.20 a month – about 20 cents daily.
- Less than the monthly cost for your favorite streaming app or eating out for lunch once a month.

8. How long will we have to pay this? (When would assessment end?): Property tax ends with the repayment of the bonds, which will be no more than twenty years.

9. How will the Hall be used after it is renovated?

Memorial Hall is a multipurpose facility and has served this community in numerous ways. This would continue and highlight these 4 Pillars of Focus:

Veterans

Honor our heroes
Veterans Memorials & Displays (honor, educate, inspire)
American Legion Meeting Room
Preserve Memorial Hall’s purpose

Meeting and Event Space

Entertainment opportunities (plays, musicals, concerts, productions)
Event & gathering space (clubs, civic groups, hobbyists, businesses, families)
Flexible Meeting Venue (trade shows, dances, weddings, receptions, banquets)
Catering Kitchen

Indoor Recreation

Youth & Adult Sports (basketball, wrestling, volleyball, table tennis)
Health & Fitness programs (dance, cheer, tumbling, yoga, pi-yo, Zumba)
Sporting Events
Community Enrichment Classes (dance, arts, cooking, & more!)

Community Venue

Serves community needs (emergency shelter, first aid center, public meetings)
Indoor & Outdoor Family Options
Preserve Historical Landmark (National Register of Historical Places)
Downtown Anchor

10. I used to go to some great concerts at Memorial Hall. Will they have those again?

In most recent years utilization of Memorial Hall has evolved with new venues opening such as several area casinos that now offer concerts and other productions that were once hosted in Joplin.

In addition, Joplin Schools included a performing arts center to seat nearly 1,200 people when it was rebuilt in 2014. In 2022 Connect 2 Culture will open The Harry M. Cornell Arts & Entertainment Complex, with a 450-seat performance hall. Located just to the north of Memorial Hall, the Complex will offer other amenities for both indoor and outdoor entertainment.

These additions created other concert opportunities in our area that didn’t exist in the past, and Memorial Hall may not be the right fit for today’s artists or promoters. Upon the bond approval, the City will continue to work with groups and organizations to offer various types of events and activities for our community, as we have in the past.

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Parks & Recreation

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1. How many parks does Joplin have?: Joplin has 23 parks throughout the city. If you have questions about park locations in your area, call the Joplin Parks and Recreation Department at 417-625-4750 or visit http://www.joplinmo.org/448/List-of-Parks-Amenities.

2. What are the park hours for city parks?: City parks are open from 7:00 am to 11:00 pm.

3. How do I reserve a picnic shelter?

Joplin Parks and Recreation has over 20 park shelters available to reserve. If a shelter is not reserved, they are available on a first-come, first-serve basis.

Shelters are available to rent for $40/day. The fee is required on the date the reservation is made. Reservations may be made over the phone if paid by credit or debit card. To check availability and/or to reserve a shelter, visit the Department’s administrative office at 3301 W. 1^st Street, Joplin, or call 417-625-4750.

To view a list of parks and search by amenities, please visit http://www.joplinmo.org/Facilities.

4. When are restrooms and water fountains closed and open for the season?

Most non-heated park restrooms and drinking fountains are closed mid-October through mid-April. October marks the time when many parks and outdoor facilities are used less. Parks maintenance staff begin to close and winterize the restrooms in mid-October, depending on long-range forecasts and staff availability.

What does winterizing mean?

Many park restrooms, pools, and concession stands are not heated. If it gets below freezing, they run the risk of water lines and valves breaking, causing several thousand dollars worth of damage. Before the temperatures start to freeze, these facilities are closed and winterized by draining the water from all vulnerable lines.

When do facilities close?

Typically, the goal is to have all non-heated facilities closed by the end of October. This date is a fairly standard closing date for many cities in Missouri. They are re-opened by mid-April.

When it warms up, why don’t you unlock the restrooms?

There are times when Missouri temperatures are unseasonably warm in the winter months and people flock to the parks to enjoy the warm weather. With this, we get a lot of questions about why we do not unlock the restrooms on warm days. It is because it is not as simple as turning the water back on for the day. In addition to draining the lines, other maintenance must occur to safely prepare the restrooms to endure the cold weather temperatures. This takes several hours per restroom to do. It is not cost-efficient (or feasible) to close and reopen restrooms multiple times throughout the winter along with the added risk of refreezing if staff cannot get them in time.

5. Where can I find out about youth sports leagues?: Joplin Parks and Recreation offers several youth sports programs throughout the year. Please call 417-625-4750 for information or view and register for programs online.

6. How do I find rainout Information about softball and baseball leagues?: Cancellations for Parks and Recreation programs will be posted on the Department’s Facebook page: https://www.facebook.com/joplinparksandrecreation and players/parents will be notified by the Department. For non-Parks and Recreation programs, cancellations will be handled by the organization that has rented the field and/or sponsored the tournament.

7. What do I do if I lose or find an item in a park or athletic field?: Contact the Parks and Recreation Office at 417-625-4750. Found items can be turned in at the Parks and Recreation office at 3301 W. 1^st Street.

8. Are dogs allowed in the ballparks and soccer fields?: Animals are not allowed in sports complexes and stadiums, except for service dogs.

9. How do I learn about recreation activities?: View and register for programs online or by calling 417-625-4750.

10. How do I register for a program or activity?

Online: You can register online for most programs and activities. The Parks and Recreation program registration system is a simple, secure, and convenient program which allows you to locate recreational activities and register anytime or anywhere with internet access (cell or computer).

Walk-In: Our administrative office is located at the Joplin Athletic Complex at 3301 W. 1^st Street.

Office Hours:
- 1^st Monday in October until last week in February
  - Monday – Friday, 8:00 am – 5:00 pm
- 1^st Monday in March until last week in September
  - Monday – Friday, 8:00 am – 7:00 pm

Phone: 417-625-4750. Phone-in registration will be accepted with your MasterCard and Visa debit/credit cards.

11. How do I learn about local swimming pools?: For information regarding locations, fees, and hours of public swimming pools, or to inquire about classes, call the Joplin Parks and Recreation Department at 417-625-4750 or visit http://www.joplinmo.org/788/Aquatics.

12. Where do I purchase a pool membership?

Pool memberships are available to purchase at the Joplin Parks and Recreation office at 3301 W. 1st Street. Passes may also be purchased over the phone at 417-625-4750. Those purchased via phone will need to stop by the Joplin Parks and Recreation Office during regular business hours to have their photo(s) taken and to pick up their passes.

For more information about pool memberships, please visit this link: http://www.joplinmo.org/958/Season-Passes.

13. Are their regulations for local swimming pools and spas?: Joplin Health Department monitors the water quality and safety through routine sampling. For more information call 417-623-6122.

14. How do I register for the dog park?

The Dog Park is a fenced facility for dogs to go off-leash to run, play, socialize, and exercise. There are separate areas for small and large dogs. The park features concrete pathways, a pavilion, benches, agility, and play equipment for the dogs. The park is open from 7:00am to 11:00pm. All members will receive a key code to gain entrance. The park is located in Parr Hill Park at 18th & Kansas.

An annual membership fee to the park helps provide necessary revenue for ongoing expenses to the Dog Park.

Registration Information:

Register animal in the city you reside (i.e. for Joplin, please visit the Finance Department on the 3^rd floor of City Hall)
Visit the Joplin Parks and Recreation office at 3301 W. 1^st Street and bring:
- License showing the animal is registered
- Copy of vaccination records from a licensed veterinarian
- Paperwork showing the dog is spayed or neutered.

For more information, visit http://www.joplinmo.org/843/Dog-Park-Information.

15. Where can I learn more about the City golf course?: Schifferdecker Golf Course is owned and maintained by the Parks and Recreation Department. For information about hours of operation, green fees, or season passes, please call Schifferdecker Golf Course at 417-624-3533 or visit joplingolf.org.

16. Are golf lessons offered?: Schifferdecker Golf Course provides golf lessons for children and adults. For information, please call Schifferdecker Golf Course at 417-624-3533.

17. Do the golf course hours vary in the winter months?: Yes, inclement weather affects whether the golf course is open and their hours. Please call Schifferdecker Golf Course at 417-624-3533 for daily hours of operation.

18. Where can I learn about local bicycle laws?: Bicycle riders are subject to the same applicable traffic laws that pertain to vehicle drivers. For more information on bicycle laws and bicycle safety, contact the Joplin Police Department at 417-623-3131.

19. What are city regulations in regards to fireworks?: For information concerning the sale and discharge of fireworks within City limits, please contact the Joplin Fire Department’s Fire Marshal at 417-624-0820, ext. 1307.

20. Is there information on nature and trails in the area?

Several area organizations are involved in nature education and trails in the area.

Wildcat Glades
- 301 W. Riviera Drive, Joplin, MO
- 417-708-7713
Shoal Creek Conservation Education Center
- 201 W. Riviera Drive, Joplin, MO
- 417-629-3434
Joplin Trails Coalition
Joplin Parks & Recreation
- 417-625-4750

21. Where can I get a fishing license?: State fishing and hunting licenses may be obtained at Walmart, Missouri Department of Conservation’s Shoal Creek Conservation and Education Center, and most local bait shops.

22. How can I find information about local forestry services?

For information on the following, please contact a Code Enforcement Officer at 417-624-0820 ext. 1518:
- Permission to plant trees or shrubs in the street right-of-way (parking area), drainage ways or park areas;
- Dead or hazardous tree removal in the street or park areas;
- Permission to remove trees near public streets;
- Dead or hazardous trees on private property (the city can enforce tree removal or pruning for unsafe conditions);
- Tree limbs encroaching on private property and not dangerous must be resolved between property owners.
To make policy suggestions to the City’s Tree Advisory Board, please call the Joplin Parks and Recreation Department at 417-625-4750.

23. How do I find out more about park buildings and grounds maintenance?: Please call the Joplin Parks and Recreation Department at 417-627-8879.

24. Can I use a metal detector in a park?

Yes, with some restrictions. Those interested in metal detecting must obtain a metal detecting excavation permit. Permits may be issued under the approval of the Parks and Recreation Director. Permits are limited to a calendar year (i.e. a permit issued in March would expire on December 31). The use of metal detectors is limited to certain parks. Exceptions are allowed in restricted areas to find a specific lost item or to assist with official investigations.

For full guidelines and to fill out a Metal Detecting Excavation Permit, please visit the Joplin Parks and Recreation office at 3301 W. 1^st Street, Joplin.

25. What does the City do with old playground equipment?: The playground equipment removed from city parks no longer meets safety requirements and cannot be resold.

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Permits

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1. How can I get a building permit?: For information regarding building permits, call the City of Joplin Building and Code Inspection Division at (417) 624-0820 ext. 521.

2. How can I get a building plan review?: For information regarding building plans, call the City of Joplin Building and Code Inspection Division at (417) 624-0820 ext. 521

3. Where can I obtain a burn permit?: To request information on the guidelines for open burning within the city limits or to obtain a burn permit, please call the Joplin Fire Department at (417) 623-0403.

4. Do I have to have a permit to have concrete work performed?: Concrete work on city rights-of- way (such as sidewalks, curbs and driveway approaches) must be done by a licensed and bonded contractor and requires a permit and inspection. For permit information, contact the Public Works Department at (417) 624-0820 ext. 533. To obtain a license, call the Finance Department at (417) 624-0820 ext. 242.

5. Do I need a permit to build a driveway?: The placement and construction of a driveway that provides access to and from a City street requires a permit. For questions, or to obtain a permit, call the Public Works Department at (417) 624-0820 ext. 530.

6. How can I obtain an electrical permit?: For information regarding electrical construction permits, call the City of Joplin Building and Code Enforcement Division at (417) 624-0820 ext. 521.

7. Do excavation projects require a permit?: Any excavations in the public right-of-way requires a permit and must be performed by a licensed contractor. To obtain a permit, call the Engineering Division at (417) 624-0820 ext. 530.

8. Should I have my fire plan reviewed?: Fire plan review is a service offered as part of the building permit process for all commercial, business, assembly, industrial, factory, health care, educational, and multi-family residential building or remodeling projects within the City.

9. Do I have to have a permit for a garage sale?: You are no longer required to obtain a permit for a garage sale, but you must abide by the following rules: Garage sales may occur 2 times a year, for not more than 3 days, and at least 60 days apart. All garage sale signs are required to be removed within one day following the sale and should not be in the public right of way, on power poles, etc. Signs may only be posted in the yard where the sale is being held. For further information, please call the City Finance Department at (417) 624-0820 ext. 242.

10. How can I obtain a mechanical permit?: For information regarding mechanical construction permits, call the City of Joplin Building and Code Enforcement Division at (417) 624-0820 ext. 521.

11. How do I obtain a plumbing permit?: For information regarding plumbing construction permits call the City of Joplin Building and Code Enforcement Division at (417) 624-0820 ext. 521.

12. Do I have to have a sign permit?: For information regarding permits for installation of or changes to private signs, call the Planning Division at (417) 624-0820 ext. 510 or the Building Division at ext. 520.

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Police

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1. How do I compliment an officer?: If you would like to compliment an officer, your comments will go directly to Matthew Stewart, Chief of Police. You can also come to the front desk of the police department at 303 E. 3rd Street (Monday through Friday 8:00 am to midnight) or call 623-3131 where your compliment will be sent directly to the officer's supervisor. Compliment Officer

2. How do I file a complaint?: Officer complaints can be submitted online. You can also come to the front desk of the police department at 303 E. 3rd Street (Monday through Friday 8:00 am to midnight) to fill out a complaint form in person. Officer Complaint

3. When can I come to the police department to get fingerprinted?: Starting Nov. 1st 2016, Joplin Police Department will no longer fingerprint .There are companies locally that will provide this service.

4. How do I obtain a local background check?: Local background checks are the only background checks performed at Joplin Police Department. If you are needing a state background check, Missouri counties that are registered can be accessed at www.courts.mo.gov. The Joplin Police Department does not perform county or state background checks. A local background check costs $5.00 and can be requested at the police department's records division at 303 E. 3rd Street Monday through Friday 8:00 to 5:00. An ID is required. Cash, Master Card, Visa or check only. State Background Check

5. How do I get a police report?: Incident reports can be requested at police records, 303 E. 3rd Street, Monday through Friday 8:00 to 5:00. They are $2.00 a copy. Cash, Master card, Visa or check only. All other report inquiries can be made at police records and will be evaluated on a case by case basis.

6. How do I get an accident report?: Accident and reports can be requested at police records, 303 E. 3rd Street, Monday through Friday 8:00 to 5:00. They are $2.00 per report. Cash, Master Card, Visa or check only.
If you would like to download a copy of your accident report, visit the Carfax website at www.crashdocs.org. You will need the date of the crash, last name, and report number.
Carfax will charge a convenience fee of $5.50 in addition to the Police Department’s charge of $2.00 for the accident report.
If you would rather still come to the police department to obtain a copy and not pay the convenience fee, then that will still be an option.

7. How soon can I get my accident or incident report?: Generally, an accident or incident report is ready two to three business days after the accident/incident has occurred. Sometimes this process may be delayed due to the seriousness of the accident/incident or if the report is still under supervisor review.

8. How do I get an abandoned property tow form?: Abandoned property tow forms are no longer available at the police department. These forms may be obtained by going to the Department of Revenue website at dor.mo.gov and searching for form number 4669. Department of Revenue

9. How do I get my property/evidence back?: Come to the records division of the police department at 303 E. 3rd Street and fill out and turn in a property and evidence release form. The form will then be sent to the assigned police officer or detective who will sign off on it then the evidence technician will call you to schedule an appointment to pick up your property/evidence.
Our evidence technician works Monday through Friday 8:00 to 3:00, so it will be during those days and hours that your appointment will be made. Property/evidence cannot be released on weekends. Due to international police accreditation standards, as well as department policy, property and evidence can only be released by an evidence custodian. Property and Evidence Release Form

10. How do I obtain a liquor license? Taxi license? Security license?: All three of these can be obtained at the records division of the police department at 303 E. 3rd Street Monday through Friday 8:00 to 5:00. For taxi and security licenses, proof of employment is required. For all liquor, security, taxi, private investigator and solicitor license a fingerprinting cost of $50 is required. After the fingerprint results are obtained, there is another $50 per year charge to maintain the license. Cash, Master Card, Visa or check only.

11. How do I report graffiti?: The graffiti abatement program ensures quick removal of graffiti by Joplin Police Department. You need to contact Officer Lacey Baxter at 623-3131 ext. 601 to report graffiti. A member of the RAPID Team will then contact you and ask that you sign a permission waiver form before we remove the graffiti at no cost to you. Report Graffiti

12. How do I report a crime?: You can report a crime through the police department's website, our telephone reporting officer, or the front desk. On the website, click on Contact JPD - Report a Crime. This will take you to our online reporting system where you can leave a contact name and number or remain anonymous. If you leave a name and number, a police officer will contact you for follow-up. The online report form does not serve as an official police report. An actual report can be filed when the officer contacts you if that is what needs to be done. Do not use the online report form for crimes in progress. If you would rather contact our telephone reporting officer to make a report over the phone, call 623-3131. To report a crime in person, come to the front desk of the police department where an officer will be dispatched to you. Take note that this will require some wait time on your part, depending on how soon an officer can get to you. Report a Crime

13. What happens after my report is filed?: A report must first be completed by a patrol officer. The report is then approved by a patrol supervisor and assigned to an investigator. This process could take a couple of days. However, if it is a serious felony case, such as a violent crime, a follow-up by a detective will be made sooner. All other cases, such as property crimes, are assigned and will be followed-up depending on the solvability of the case. Factors that influence the solvability of a case are suspect information, physical evidence, etc.

14. What is a telephone report?: A telephone report of a past-tense crime where there is no evidence to collect can be made to the police department at 623-3131 where your name and phone number will be taken. A telephone reporting officer will call you back that same day or the following Monday if it is a weekend. If your crime is an emergency or an in-progress crime, call 911.

15. When are 911 calls appropriate?: For any in-progress crime, serious accident, emergency, or medical emergency, call 911. For other past-tense crimes, minor accidents, or non-emergencies, call the police department's non-emergency line at 623-3131. Do not call 911 to ask for directions, complain about an officer, inquire about the status of a case, ask for an officer, or any other non-emergency issue. These calls should be made to 623-3131.

16. What do I do if I am in an accident?: If you are in a non-injury accident with minimal damage, pull off the roadway and call the police department at 623-3131. While you are waiting for an officer to arrive, if other drivers are involved, exchange information with them. Have your insurance card and driver's license available for the officer. If you are in an injury accident, call 911 immediately and wait for officers to arrive.

17. Who do I contact to get information on starting a Neighborhood Watch Program?: Contact the RAPID team at 627-8880.

18. I am moving to Joplin. Can I obtain crime statistics for a particular neighborhood?: If you have general inquiries on specific neighborhoods or areas of Joplin, you can contact the department's crime analyst Vanessa West at 623-3131 ext. 1413.
Crime Reports

19. Where is the courthouse located?: The Jasper County Courthouse is at the corner of 6th and Pearl, 602 S. Pearl. The Municipal Court is located at 303 E. 3rd.

20. How do I get someone out of jail?: You can either go through a bondsman or pay the bond directly to the jail, which can be paid at the police department. The jail accepts cash only.

21. What are the jail visiting hours?: Jail visiting hours are held every Friday from 8:30 am to 11:00 am and are operated on a first come, first serve basis.

22. What can I bring/not bring to my relative or friend in jail?: Any medication must have the inmate's name on it.

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Proposition Action: Use Tax

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1. What is the Use Tax listed as “City of Joplin Proposition Action” on the November 2, 2021 ballot?: A local use tax is a tax that applies to purchases made from out-of-state vendors and shipped to a location in Joplin. It is applied to the same type of products subject to traditional sales tax. The difference is where the goods are purchased and shipped. If you purchase an item at a retail store in Joplin, you pay city sales tax. On the other hand, if you purchase an item through the internet or by catalog from an out-of-state business and have the item shipped to Joplin, then the use tax may apply. You would never pay both. It’s one or the other, depending on where the goods are purchased.

2. Will the Use Tax apply if I buy something from a Missouri retailer?: No. The use tax does not apply to purchases made by Missouri residents from a Missouri retailer. The use tax applies only to purchases from out-of-state vendors.

3. Will the Use Tax apply to every purchase made from out-of-state vendors?: Yes, if the goods purchased are being shipped to you in Joplin and would be subject to a sales tax if purchased at retail, then they may be subject to the use tax. On June 21, 2018, the U.S. Supreme Court ruled in the South Dakota vs. Wayfair case overturning the previous ruling that exempted out-of-state vendors without a physical presence in the state from collecting the use tax. This significant ruling means online retailers may now be required to collect and remit any applicable sales and use taxes. However, municipalities must have a use tax in place to capture the revenue from this decision. If you physically purchase something from a retailer in another city such as Bentonville, AR or Miami, OK, the use tax would not apply because you would have paid the sales tax of the community you are located at the time of purchase.

4. Why does Joplin need a Use Tax?

It provides an important source of local funding and would allow for the physical infrastructure and public service personnel needs that are required to do the work identified by the community during the City Manager’s Listening Tour and Council Visioning Workshop that aim to address challenges identified in the community. The use tax would also level the playing field for local businesses. Otherwise, these local businesses are at an unfair competitive disadvantage to out-of-state businesses when local taxes are avoided.

With no local use tax in place, residents have an incentive to make out-of-state purchases instead of buying locally. This impacts local jobs and sends more than a million dollars out of our economy each year, affecting economic development, which has been identified as a community need by resident responses through the Listening Tour. While the exact amount of this resource is unknown, it is estimated this revenue source will generate between $3 and $4 million annually in Joplin.

5. Will the Use Tax have other local benefits?

It helps retain local businesses, in turn keeping local jobs in the area.
Local use tax replaces the local sales tax that is not collected on out-of-state purchases.
Helps to ensure the city has the resources needed to address city-wide beautification, neighborhood blight, homelessness, and decrease crime and increase safety.

6. Doesn’t Amazon already collect this use tax?: Amazon.com volunteered in February 2017 to begin collecting and remitting use tax in Missouri for cities that have a use tax already in place. Joplin does not currently capture this revenue from Amazon and other online retailers, since there is no approved use tax currently in place.

7. What is the rate of the Use Tax?: The local use tax rate must mirror the local Sales Tax rate, currently 3.125%. If the local sales tax rate decreases or increases by voter approval, the local Use tax also changes by the same action so the sales tax rate always matches the use tax rate.

8. I don’t buy anything online. How will it affect me?: If you never buy goods from out-of-state vendors which have to be shipped to you in Joplin, you won’t pay any use tax. However, if the City of Joplin does not have a use tax in place, it will not receive any tax revenues from those who do purchase items on line, causing the City to experience an erosion of sales tax revenues.

9. When are the polls open?: Polls open at 6 a.m. and close at 7 p.m.

10. I already pay Sales Tax on purchases, is this the same thing?

No. A sales tax is imposed based on the location of the seller, while a use tax applies to purchases made from out-of-state vendors and shipped to Joplin for use.

When purchases are made at retail stores in Missouri, sales tax is collected at that location. On the other hand, purchases from out-of-state vendors that are shipped to Joplin are subject to a use tax. A purchaser pays either the sales tax or the use tax, but never both.

Example of In-State Purchase:

Purchased Item Cost $200.00
Joplin Sales Tax (3.125%) 6.25
TOTAL $206.25

Example of Purchase from Out-of-State Vendor without use tax in place:

Purchased Item Cost $200.00
Joplin Use Tax (3.125%) ___0.00
TOTAL $200.00

Example of Purchase from Out-of-State Vendor with use tax in place:

Purchased Item Cost $200.00
Joplin Use Tax (3.125%) 6.25
TOTAL $206.25

11. How much will the City of Joplin receive from a local Use Tax?: While the exact amount of this resource is unknown, it is estimated this revenue source will generate between $3 and $4 million annually in Joplin based on the current local rate of 3.125%.

12. How would the Use Tax revenues be spent in the City’s Budget?

The use tax would mirror the rate of the current sales tax in place. The percentage breakdown of the existing local sales tax totaling 3.125% is listed below, along with a dollar amount of the estimated revenue that would be generated by this source:

Sales Tax Percentage: Dollar Amount of $3 Million

General Sales Tax .......... ……………………………… 1% ……………….$960,000
General Sales Tax for Public Safety Purposes ……....½% ……………….$480,000
General Sales Tax for Pension Plan……………………½% ……………….$480,000
Transportation................ ………………………………..½% ……………….$480,000
Capital Improvements.... ………………………………3/8% ……………….$360,000
Parks/Stormwater.......... …………………………..…....¼%........................$240,000

13. How will the Use Tax revenues be used?

The Use Tax will be collected at the same rate as the current Sales Tax (3.125 percent). Revenues collected from the Use Tax will be used to improve the community by meeting the City Council goals through the 2021 Action Plans. The goals include initiatives to address community issues such as

improve community appearance,
address neighborhood blight,
address homelessness,
reduce crime and increase safety,
enhance economic development and other priority goal areas identified by citizens in the City Manager's Listening Tour survey.

14. What happens if the Proposition Action fails?: Local businesses will remain at a competitive disadvantage to out-of-state vendors. In addition, By not having a use tax in place for purchases from out-of-state vendors, including online purchases, the City of Joplin will experience an erosion of sales tax revenues.

15. When do I vote on this issue?: Election Day is November 2, 2021. Polls will be open from 6 a.m. to 7 p.m.

16. How does the ballot question read?

City of Joplin - PROPOSITION ACTION

In an attempt to eliminate the un-fair advantage enjoyed by out-of-state vendors over local vendors, shall the City of Joplin impose a local use tax at the same rate as the total local sales tax rate, currently three and one-eighth percent (3^1/8%), provided that if any local sales tax is repealed, reduced, or raised by voter approval, the local use tax rate shall also be repealed, reduced, or raised by the same action? A use tax return shall not be required to be filed by persons whose purchases from out-of-state vendors do not in total exceed two thousand dollars ($2,000.00) in any calendar year.

If you support this question, then you vote “YES”.

If you do not support this question, you then vote “NO”.

17. How do I vote Absentee for the November 2, 2021 election?

Please contact your local election office regarding the specific guidelines to vote absentee in a Missouri election.

For residents living in Jasper County, contact:

Jasper County Clerk's Office
601 S. Pearl, Room 200
Joplin, MO 64801
417-625-4307
Website: http://www.jaspercounty.org/election.html

For residents living in Newton County, contact:

Newton County Clerk's Office
101 S. Wood St.
Neosho, MO 64850
417-451-8221
Website: http://www.newtoncountymo.com/county-clerk.html

Missouri law requires that requests for absentee ballots must be received by 5:00 p.m. on the second Wednesday prior to Election Day if the ballot is mailed. The deadline for absentee voting in person in the office of the election authority is 5:00 p.m. on the day before the election.

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Proposition Renewal: Parks and Stormwater 1/4-Cent Sales Tax

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1. Is this a new tax?: No. This is not a new tax. This is a renewal of the ¼-cent sales tax that Joplin citizens passed in 2001 and renewed in 2011. Revenues from the tax have been and will continue to be used to complete parks projects and make stormwater projects in Joplin.

2. If passed, will this ballot issue increase the sales tax for Joplin?: No. As a renewal, this ballot question asks voters if they’d be willing to continue this ¼-cent sales tax for an additional 10-year period to make improvements to both the stormwater system and the overall parks system.

3. What projects would be completed if the renewal of the sales tax passes?

Park and Recreation projects funded through the proposed sales tax include a new splash park with an ice ribbon, trails, park beautification improvements, and amenities to many of the parks along with a biking recreation area located near Dover Hill. A listing with a map of the Parks projects is also available.

Stormwater projects were identified through the Master Plan and by citizens sharing their areas of concern. A listing with a map of the Stormwater projects shows areas to be addressed with this proposed funding.

4. What projects were completed with the revenues from the 2011 Parks and Stormwater sales tax?

Funds from the 2011 renewal provided funding to revitalize Schifferdecker Pool to an aquatic center that provides pool activities for all ages and skill levels. Several of Joplin Parks also received upgrades and improvements including the Landreth Park playground that now offers more accessible features along with shade partitions and the Skate Park at Ewert Park.

In addition, City roadways are much more manageable during large rainfall incidents because of the stormwater projects completed with these revenues. The largest stormwater project focused on open and closed channels in the area of 7^th Street and Illinois Avenue where Joplin Creek flows flowing under 7^th Street and continuing through Ewert Park. Stormwater capacity for Joplin Creek and Iowa Branch was expanded to prevent future flooding in the area. This included inlets, sidewalks, and new larger pipes for better management.

Other stormwater management projects were completed near Turkey Creek at Florida Avenue and Newman Road, along with work to alleviate issues in several neighboring areas, including B Street & Porter Avenue and 31^st and Pennsylvania Avenue. Both neighborhoods had limited drainage capacity which created an unsafe situation for drivers going through ponding water in the streets.

In total, the City of Joplin will complete $33.6 million worth of projects from the 2011 sales tax.

5. Why are we voting on it now?: The 2011 renewal was for a ten-year period, which expires on March 31, 2022.

6. Why do we need a renewal if the City has had funding in past years to make improvements to Parks and Stormwater?

Stormwater management is an ongoing project of any city, and Joplin is no different. The past projects focused on culverts and pipe improvements in large creeks and streams throughout the City. The next round of projects will build on the work already completed. It will address stormwater issues in identified neighborhoods such as the Sunnyvale area, as well as initiate the beginning phase of work near I-44. Several stormwater projects will focus on areas out of the main channels and into the neighborhoods. Open and closed portions of the system will be included and regional detention work to reduce flooding possibilities in areas downstream of the detention ponds.

For the Parks portion, areas for new emerging recreational activities along with improving aging facilities are included in the project lists. The Dover Outdoor Recreation and Bike Park will offer several bicycle-related amenities such as a BMX style pump track, a children’s bike playground, and 5 to 7 miles of single-track mountain bike trails, while the bike/pedestrian trail system will also expand with the second phase of the Tin Cup Trail. Maintenance to neighborhood parks along with upgrades and replacements to park amenities will be completed, including new additions to Ewert Park. Ewert Pool will be converted to a large splash park for warm-weather fun, along with a surrounding ice ribbon to offer ice skating in colder months. Through surveys and public meetings, new activities were listed as important to our citizens, and this renewal effort provides a wide variety of projects.

7. What is the current sales tax rate in Joplin?

The City of Joplin is located within Jasper County and Newton County.

Jasper County’s total sales tax rate is 8.525%. Newton County’s total sales tax rate is 8.925%. The City receives 3.125% of the sales tax, with the remainder going to the County and State.

8. How are the sales taxes spent by the City?

9. How much of the sales tax does the City of Joplin receive?: The City receives 3.125 % of the current sales tax, with the remainder going to the County and State.

10. How much money will be raised if this issue passes?: Approximately $41 million will be collected by this renewal over the ten-year period.

11. Doesn’t the City have enough dollars to complete these projects without using a Parks and Stormwater tax?

Typically, cities pay for park amenities through a property tax and stormwater improvements through a dedicated sales tax. In our case, the City of Joplin has maintained a low property tax rate for our citizens, and therefore no other revenue source exists to provide funding for these types of projects and improvements.

As other cities go through tough economic times, Joplin has remained relatively stable. Although not immune to the financial declines, the City of Joplin recognizes the needs of our citizens and works to deliver these services in an efficient and fiscally responsible manner.

During the past ten years, the City will complete over $33.6 million worth of projects in the areas of stormwater management and the parks system with the revenues from this ¼-cent sales tax. Schifferdecker Aquatic Park was built with these funds and now welcomes thousands during the summer months. Stormwater projects focused on areas in central Joplin where major creeks and tributaries run, and several creeks connect which experienced frequent flooding. Most recently the City completed stormwater improvements near 7^th Street and Illinois Avenue and within Ewert Park.

12. If voters approve this, how long will this renewal last?: This renewal will be for ten years, and the tax will end on March 31, 2032.

13. How did the City determine which projects to fund with this sales tax?

The City established a Citizens Task Force in January 2021 to address the future needs of our Parks and Stormwater systems. The group’s goals were to:

Evaluate and review the City’s recent improvements to both our parks system and our stormwater management over the past ten years;
Review the needs of citizens and groups in Joplin, focusing on new parks and recreational opportunities in Joplin, over the next ten years;
Review and prioritize the stormwater master plan that addresses projects throughout the City
Prioritize the identified projects in Parks;
Determine the most appropriate funding ratio between Parks and Stormwater areas to pay for the proposed projects;
Establish a strategy and action plan to educate and inform the residents of the transportation needs.

The Parks and Stormwater Task Force began meeting on March 2, 2021, and met numerous times throughout March and April. During these meetings, staff presented information regarding parks projects; stormwater issues and maintenance; City revenues and expenditures relating to parks and stormwater needs; public comments and survey results about the current City’s parks and ideas for the future; and the stormwater management progress made in the past ten years.

In conclusion, the Citizens Parks and Stormwater Task Force recommended a renewal of the ¼-cent sales tax for Parks and Stormwater Improvements Sales Tax for a ten-year period be placed before the voters for consideration. The ratio of the sales tax will be 55% dedicated to Parks and Recreation and 45% committed to the Stormwater program.

On May 17, 2021, the Joplin City Council voted to proceed with the Task Forces’ recommendations and submit a ballot question to the electors of the City of Joplin at an Election to be held in the City on August 3, 2021.

14. How will the public know these funds are being spent on the stated projects?

The City staff reports to a Citizens Oversight Committee that meets quarterly and reviews both the revenues and expenditures of this tax, noting the progress of the projects.

During the initial election in 2001, the Joplin City Council authorized this committee’s creation to ensure transparency to our citizens. The Committee publicly reports the status of the sales tax revenues and progress on the Parks and Stormwater projects on a semi-annual basis.

15. What is the Ballot Language for this sales tax renewal?

This item is identified as Proposition Renewal on the August 3, 2021, ballot. State statutes determine how the ballot language will be worded. The language is:

“Shall the City of Joplin, Missouri, extend a sales tax of one-quarter (1/4) of one percent (1%) for a period of ten (10) years for the purpose of providing funding for stormwater control and local parks for the City?”

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Public Health Services

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1. What is public health?: Activities that society undertakes to assure the conditions in which people can be healthy. These include organized community efforts to prevent, identify, and counter threats to the health of the public.

2. What services are provided by Joplin Health Department?: JHD provides administrative, animal control, environmental/epidemiology, emergency preparedness, medical, and WIC services.

3. How can I find more FAQs based on categories?: Click on view all, then click on the category needed on the right hand side.

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Public Information

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1. Who do I contact about the “Citizen” newsletter?: The Public Information Office publishes a quarterly newsletter that is mailed to all residential households in Joplin. Residents will receive this mailing in January, April, July and October of each year. Questions or comments about this publication can be addressed through the Public Information Office at (417) 624-0820, ext. 204.

2. Where can I find general city information?: For general information on your city government and for answers to questions not found in this guide, call the Public Information Office at (417) 624-0820, ext. 204 or the City Manager's Office at (417) 624-0820 ext. 201.

3. How do I obtain an interview with a City Official: To obtain an interview with a City Official, contact the Public Information Officer at 417-624-0820 ext. 204.

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Public Planning & Zoning

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1. How can I request annexation?: If you want to request annexation in order to obtain public utilities or other City services, or want to know what areas have been annexed recently, call the City of Joplin Public Works Department at (417) 624-0820 ext. 500.

2. Who can I have perform concrete work within the city?: Concrete work on city rights-of- way (such as sidewalks, curbs and driveway approaches) must be done by a licensed and bonded contractor and requires a permit and inspection. For permit information, contact the Public Works Department at (417) 624-0820 ext. 533. To obtain a license, call the Finance Department at (417) 624-0820 ext. 242.

3. How can I learn more about downtown revitalization?: For information regarding downtown revitalization, call the City of Joplin Planning Division at (417) 624-0820 ext. 510 or The City of Joplin City Manager at (417) 624-0820 ext. 200.

4. Do I need a permit to build a driveway?: The placement and construction of a driveway that provides access to and from a City street requires a permit. For questions, or to obtain a permit, call the Public Works Department at (417) 624-0820 ext. 530.

5. Where can I learn about economic development?: For information about special redevelopment areas or other economic or industrial development programs, call the Joplin Area Chamber of Commerce at (417) 624-4150 or the City Manager’s Office at (417) 624-0820 ext. 200.

6. Where can I learn about City engineering projects?: For information on current engineering projects, contact the Public Works Department at (417) 624-0820 ext.530. To request a project in your neighborhood, such as street paving, sewer lining or storm water, see "Petitions for Engineering Projects."

7. Do excavation projects require a permit?: Any excavations in the public right-of-way requires a permit and must be performed by a licensed contractor. To obtain a permit, call the Engineering Division at (417) 624-0820 ext. 530.

8. How to I find flood plain information?: To find out if a property lies within the flood plain, call the City of Joplin Planning Division at (417) 624-0820 ext. 510.

9. How can I find out more about local land use?: If you need information on the comprehensive land use plan, local development trends data, or census information, call the City of Joplin Planning Division at (417) 624-0820 ext. 511.

10. Can I create or change a no parking zone?: To request parking restrictions or changes in existing restrictions on city streets, contact the Engineering Division at (417) 624-0820 ext. 530.

11. How can I learn about City purchases?: For information on bidding for supplies and services the city purchases, call the Finance Department at (417) 624-0820 ext. 244.

12. Can I have help planning a subdivision?: If you own land that you want to divide into smaller tracts for resale purposes and want to know the procedure of subdividing your land, call the Planning Division at (417) 624-0820 ext. 510.

13. Who do I call about subdivision improvements?: If you need information about paving or sewer lines for a new subdivision, call the Engineering Division at (417) 624-0820 ext. 530.

14. Can City land be vacated to private use?: If you think a street, alley right-of-way, or easement dedicated for drainage and/or utility purposes is no longer needed and want to know the process for "vacating" this property so it reverts to private use, call the Planning & Zoning Division at (417) 624-0820 ext. 511.

15. How do I obtain zip code information?: Zip code numbers can be obtained by contacting the main Joplin Post Office at (417) 623-6176.

16. Where do I direct questions or complaints about zoning?: If you need information on the zoning of your property, possible zoning changes in your neighborhood or zoning restrictions that may apply (such as the uses and density permitted, required parking, information on how to change zoning classifications or how to obtain a "variance" from the zoning rules), call the Joplin Planning Division (417) 624-0820 ext. 511.

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Public Transportation

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1. What is MAPS?: MAPS (Metro Area Public transit System) is a curb-to-curb, accessible public transportation. For information about MAPS or to obtain a Rider's Guide, call (417) 626-8607 between 8:00a.m. and 5:00p.m., Monday through Friday. MAPS HandiPass Coupon books (ten $1.00 coupons per book) are sold through the City Finance Department, 602 Main Street, the Webb City Municipal Building, 200 S. Main, Webb City, or the Vantage Point at Northpark Mall.

2. Where can I get taxi coupons?: For information regarding taxicab coupons, eligibility and income guidelines contact the Finance Department at (417) 624-0820 ext.241.

3. Can I obtain information about local traffic counts?: For information about the volume of traffic on city streets, call the City of Joplin Engineering Division at (417) 624-0820 ext. 531.

4. Is there information on local traffic studies?: Traffic studies are the basis for installation of new traffic signals, crosswalks, speed limit changes, etc. To inquire about a traffic study, call the Engineering Division at (417) 624-0820 ext. 531.

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Public Works

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1. Who can I have perform concrete work within the city?: Concrete work on city rights-of- way (such as sidewalks, curbs and driveway approaches) must be done by a licensed and bonded contractor and requires a permit and inspection. For permit information, contact the Public Works Department at (417) 624-0820 ext. 533. To obtain a license, call the Finance Department at (417) 624-0820 ext. 242.

2. How do I learn about City construction projects?: For information on City (public) construction projects, call the Public Works Department at (417) 624-0820 ext. 500 or 530.

3. Where can I learn about economic development?: For information about special redevelopment areas or other economic or industrial development programs, call the Joplin Area Chamber of Commerce at (417) 624-4150 or the City Manager’s Office at (417) 624-0820 ext. 200.

4. Where can I learn about City engineering projects?: For information on current engineering projects, contact the Public Works Department at (417) 624-0820 ext.530. To request a project in your neighborhood, such as street paving, sewer lining or storm water, see "Petitions for Engineering Projects."

5. How to I find flood plain information?: To find out if a property lies within the flood plain, call the City of Joplin Planning Division at (417) 624-0820 ext. 510.

6. How can I find out about local forestry services?: For information on the following services, call a Code Enforcement Officer at (417) 624-0820 ext. 525 & 526:
Permission to plant trees or shrubs in the street right-of-way (parking area), drainage ways or park areas;
Dead or hazardous tree removal in the street or park areas;
Permission to remove trees near public streets;
Dead or hazardous trees on private property (the city can enforce tree removal or pruning for unsafe conditions); Tree limbs encroaching on private property and not dangerous must be resolved between property owners.
For policy suggestions to the Tree Advisory Board, call the City Clerk’s Office at 624-0820 ext. 220.

7. Do I have to have my house numbered?: All commercial buildings and dwelling units within the city limits are required to be properly numbered. To obtain the address for a new building or lot, call the Public Works Department at (417) 624-0820 ext. 533.

8. Should I report a damaged or missing manhole lid?: Damaged or missing manhole lids or storm water catch basin lids pose a danger. Please report any missing or damaged lids to the City of Joplin Department of Public Works at (417) 624-0820 ext. 565.

9. Can I request a location for a pedestrian crossing?: To request the installation of a new pedestrian crossing, call the Public Works department at (417) 624-0820 ext. 531.

10. Can I petition for a City project?: To request a project such as street paving, sewer line or storm water projects in your neighborhood, call the City of Joplin Engineering Division at (417) 624-0820 ext. 530. For extending a water line, contact Missouri-American Water Company at (417) 623-2100.

11. How can I learn about the use of a public right-of-way?: For questions regarding the private use of a public right-of-way, please contact the Engineering Division at (417) 624-0820 ext. 530.

12. Can I protest a current engineering project?: Property owners subject to special assessment costs who wish to protest a proposed construction project should call the City of Joplin Engineering Division at (417) 624-0820 ext. 530.

13. How do I know when a public hearing on an engineering project will be?: For information about when the City Council will discuss a proposed construction project, call the City of Joplin Engineering Division at (417) 624-0820 ext. 530.

14. Can I report an unsafe railroad crossing?: City Code requires companies to maintain railroad crossings in a safe and acceptable smooth condition. To report needed railroad crossings repairs, or obtain information about scheduled repairs, contact the City Engineering Division at (417) 624-0820 ext. 530.

15. Where do I inquire about special assessments for projects?: For information about special assessments for proposed construction and development projects, call the Public Works Department at (417) 624-0820 ext. 530. For information about billing questions concerning special assessments on other properties, call the Joplin Finance Department at (417) 624-0820 ext. 245.

16. How can I learn more about speed limits or check for speed limit changes?: For information about existing speed limits, or to inquire about speed limit changes, call the Engineering Division at (417) 624-0820 ext. 531.

17. Can I learn more about storm water sewers?: For information about having a storm water sewer installed in your neighborhood or to report a clogged storm water sewer, call the Engineering Division at (417) 624-0820 ext. 565.

18. How do I find out about street closures?: For information about streets closed due to construction or street maintenance projects, call the Engineering Division at (417) 624-0820 ext. 530. For permission to close a street for block parties, festivals, etc., call the Police Department at (417) 623-3131 ext. 418.

19. How do I find out about street construction?: For information about current or future street construction projects, contact the Engineering Division at (417) 624-0820 ext. 530.

20. Can I report problems with street lighting/a lack of street lighting?: To report street lights out, or other street lighting requests or concerns call Empire Electric Company at (417) 625-5100. The City of Joplin Public Works Department may also help address your questions at (417) 624-0820 ext. 533.

21. Can I request street maintenance?: To request street grading, pothole repairs or other street and alley maintenance, call the Public Works Department at (417) 624-0820 ext. 561.

22. Where can I find out about street paving?: If you want information about paving a street or alley within the city limits, call the City of Joplin Public Works Department at (417) 624-0820 ext. 530.

23. Can I request a street sweeping?: For information about street sweeping or to request street sweeping, call the City of Joplin Public Works Department at (417) 624-0820 ext. 561.

24. How do I report a traffic signal that is not working?: To report a traffic signal that is not working, call the City of Joplin Public Works Department at (417)624-0820 ext. 531. After hours, or on weekends and holidays, call the Police Department at (417) 623-3131. For information about new traffic signal installation and signal design, call the Engineering Division at (417) 624-0820 ext. 531.

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Records

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1. Where can I obtain birth or death certificates or copies?: The County Clerk's Office has forms available for you to complete and send to the State to obtain official copies of your birth/death certificate. Also, certified copies of most birth certificates from the state of Missouri can be printed at the Jasper County Health Department (417-358-3111) and the Newton County Health Department (417-451-3743) or the State of Missouri Vital Records Health Department at Po Box 570, 930 Wildwood, Jefferson City, Missouri 65102: Birth records (573) 751-6387, death records (573) 751-6370.

2. How can I obtain a marriage license?: For information on obtaining a marriage license, call the Jasper County Recorder’s Office at (417) 625-4375, or the Newton County Recorder’s Office at (417) 659-2930.

3. How do I obtain official city records?: For official city records, contact the City Clerk's office at (417) 624-0820 ext. 220.

4. Where can I obtain veteran’s discharge records?: For Jasper County call (417) 625-4375. For Newton County call (417) 659-2930.

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Recycling

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1. Where can I learn about composting?: take leaves and grass clippings to the City’s Compost Facility 24/7 - free service – open to everyone regardless of residency – finished compost is self-serve - click on map Map

2. How can I learn more about local recycling?: For a brochure on recycling or for additional information, call the City of Joplin Recycling Coordinator at (417) 624-0820 ext. 501. Recycling Guide

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Schools

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1. How do I contact the local school district?: For general information regarding Joplin R-VIII Public School System, call (417) 625-5200.

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Senior Services

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1. Is there a way to learn about area senior activities?: For information regarding senior citizen activities in the Joplin area, contact the Region X Area Agency on Aging at (417) 781-7562.

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Social Security

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1. Where do I direct questions about social security?: For information concerning social security, contact the Social Security Administration at TOLL FREE at 1-866-964-7421. Their office is located at 4102 South Arizona Avenue or online at US Social Security

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Taxes & Fees

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1. Who do I contact about “bad checks?”: For information on “bad checks” or “insufficient fund checks,” contact the Jasper County Prosecutor’s Office at (417) 625-4314 or Newton County Prosecutor’s Office at (417) 659-2940.

2. Where can I find income tax information?: For Federal Income tax information, call 1-800-829-1040. The local office of the Internal Revenue Service is located at 302 Joplin Street.

3. Where do I direct questions about property taxes?: Questions regarding the city's property tax levy can be answered by the City's Finance Department at (417) 624-0820 ext. 251. Questions concerning assessed valuation should be directed to the Jasper County Assessor’s Office at (417) 625-4356, or the Newton County Assessor’s Office at (417)659-2920, depending on the location of the property.

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Utilities

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1. Where can I find out about cable television?: For billing inquiries, information regarding cable installation, or cable repair, call Cable One at (417) 624-6340.

2. Are there regulations regarding City water?: This City of Joplin program regulates the connections between drinking water and non-drinkable water piping systems. For information on requirements for installation and testing of back-flow prevention devices, call the Building and Code Inspection Division at (417) 624-0820 ext. 523.

3. Where do I report problems with City drainage?: To report a clogged storm sewer inlet, contact the Public Works Department at (417) 624-0240 ext. 565. For storm sewer channel maintenance questions contact the Public Works Department at (417) 624-0820 ext.561. For information about storm water drainage projects, contact the City of Joplin Engineering Division at (417) 624-0820 ext. 530.

4. Are there regulations on what can be discharged in the sewer system?: City ordinances and state and federal laws prohibit the discharge of some materials into the sanitary sewer system. If your business has a sewage discharge that is composed of a higher concentration of pollutants than domestic or residential waste, call the Public Works Department at (417) 624-0820 ext. 500 to receive information about permitting, pretreatment requirements and charges. Failure to do so may result in civil and criminal penalties.

5. How do I obtain a plumbing permit?: For information regarding plumbing construction permits call the City of Joplin Building and Code Enforcement Division at (417) 624-0820 ext. 521.

6. Who do I call about plumbing standards and codes?: For information regarding plumbing codes and standards call the City of Joplin Building & Code Enforcement Division at (417) 624-0820, ext. 521.

7. How can I dispose of septic tank contents?: If you have septic or recreational vehicle holding tank waste to dispose of, call the Superintendent of Wastewater Plants at (417) 624-3615.

8. How do I report sewer back-up/stoppage?: If you notice a sewage backup or stoppage, call the City of Joplin Public Works Department at (417) 624-0820 ext. 565. After hours, please call (417) 624-0820 ext. 420.

9. Where do I direct questions about my sewer and trash bill?: Questions regarding monthly sewer and trash charges or rates can be answered by calling the City of Joplin Finance Department (417) 627-2955.

10. How can I find the location of an existing sewer line?: For information about the location of an existing sanitary sewer line, or about connecting to an existing sanitary sewer, call the Engineering Division at (417) 624-0820 ext. 530.

11. How can I report sewer odors?: If you notice unusual odors coming from sewer lines, call the Engineering Division at (417) 624-0820 ext. 565.

12. What utilities are provided by the City?: Wastewater services are provided by the City of Joplin. For wastewater service, contact the Engineering Division at (417) 624-0820 ext. 530. For water contact Missouri-American Water Company at (866) 430-0820. For gas, contact Missouri Gas Energy at 800-582-1234. For electric, contact Empire District Electric Company at (417) 625-5100. For cable television, call Cable One at (417) 624-6340.

13. How do I find out about utility easements?: For information about the location of utility easements and the restrictions involved, contact the Engineering Division at (417) 624-0820 ext. 530.

14. How do I find the locations of utility lines?: Before digging, you should know the location of utility lines. Through the cooperation of local utility providers, you only need to make one call to 1-800-DIGRITE.

15. Can I contact customer service about water and wastewater?: Water customer service is handled by Missouri-American Water Company. For questions concerning your monthly water bill, contact their customer service number at (866)-430-0820. For questions about your wastewater bill, please contact the City of Joplin Finance Department at (417) 627-2955.

16. Should I know the location of water and wastewater lines?: Before digging, you should know the location of the water and wastewater lines. For this information, call 1-800-DIGRITE.

17. Can I report a water main leak?: If you see large amounts of water running down the street, boiling up out of the ground or other evidence of a water leak in the system, please call City of Joplin Public Works Department at (417) 624-0820 ext. 530. After 5:00 p.m. and on weekends (417) 623-3131. Call Missouri-American Water Company at (866)-430-0820.

18. Should I report problems with my water meter?: Water meters are housed in meter boxes, which are carefully installed in the ground and covered with a heavy lid. This is to ensure that no one can fall into one or otherwise hurt themselves. However, occasionally the box will settle below ground level, dirt will erode from around the box, or someone will remove the lid. Please report any problems with your meter box by calling Missouri-American Water Company at (866)-430-0820.

19. Who do I call about water pipes/frozen water pipes?: Please call Missouri-American Water Company at (866)-430-0820.

20. Who I call with questions about my water pressure?: Please call Missouri-American Water Company at (866)-430-0820.

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Visitor Information

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1. How do I contact the Chamber of Commerce?: The Joplin Area Chamber of Commerce telephone number is (417) 624-4150.

2. How can I find out about local cultural events?: For information about cultural events in the four-state area please call the Southwest Missouri Arts Council at (417) 781-8931.

3. Is there a local arts center?: The local arts center is George A. Spiva Center for the Arts and is located at 222 E. 3rd Street. For exhibit information, workshops, tours, and other special events, contact the George A. Spiva Center for the Arts at (417) 623-0183.

4. Where is the Thomas Hart Benton mural located?: An exhibit of the Thomas Hart Benton mural titled “Joplin at the Turn of the Century” is located on the main floor of the Joplin City Hall (Newman Building), 602 S. Main Street. It is open for free public viewing from 8:00 a.m. to 5:00 p.m. Monday-Friday.

5. How can I learn more about the community theatre?: For information about upcoming youth or adult community productions, please call the Joplin Little Theatre at (417) 623-3638.

6. Where can I find help planning a convention?: Planning services for individuals or groups bringing conventions, reunions, meetings, shows and festivals to Joplin are available through the Joplin Convention and Visitors Bureau at (417) 625-4789.

7. Where can I find event information?: For information about current events being held in the Joplin area, please call the Joplin Conventions and Visitors Bureau at (417) 625-4791.

8. How can I learn about historic landmarks?: If you need information on existing landmarks, on local, state and federal regulations, or on financial incentives to preserve or restore landmarks, call the Joplin Planning Division at (417) 624-0820 ext. 510.

9. How can I obtain information about City tours?: For information regarding tours of City Hall, the Police Station and the Fire Station, please call the City Clerk at (417) 624-0820 ext. 220.

10. How do I contact the local visitor’s bureau?: Complimentary locator maps marking points of interest in the Joplin area are available in the Joplin Convention and Visitors Bureau office located at 602 S. Main St on the 1st Floor. A variety of visitor guides for the four-state region are also available.
For additional information call (417) 625-4789, or visit the CVB website at www.joplincvb.com.

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Voting/Elections

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1. Where can I learn about elections?: For information regarding local, state and federal elections, call the Jasper County Clerk's Office at 625-4390, or the Newton County Clerk’s Office at (417) 659-2910.

2. Where can I register to vote?: For information, call the Jasper County Clerk at 625-4390, or the Newton County Clerk at (417) 659-2910, depending on your residency.

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Waste & Trash Disposal

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1. How can I dispose of bulky trash items?: Joplin residents on the franchise trash program may set out approved bulky items with weekly trash pickup. Residents may also deliver bulky items to Republic Services (formerly Allied Waste Services) at 1715 E. Front Street, (Old Route 66) Galena, Kansas. Phone number 1-620-783-5841. Hours of operation are from Monday-Thursday, 8:00 a.m. – 3:00 p.m.(closed for lunch 11:30 a.m. to 12 noon) and Saturday, 8:00 a.m. – 2:00 p.m. Contact Republic Services for a list of materials that will and will not be accepted.

2. How can I find out about tree removal services?: For information on the following services, call a Code Enforcement Officer at (417) 624-0820 ext. 525 & 526:
Permission to plant trees or shrubs in the street right-of-way (parking area), drainage ways or park areas;
Dead or hazardous tree removal in the street or park areas;
Permission to remove trees near public streets;
Dead or hazardous trees on private property (the city can enforce tree removal or pruning for unsafe conditions); Tree limbs encroaching on private property and not dangerous must be resolved between property owners.
For policy suggestions to the Tree Advisory Board, call the City Clerk’s Office at 624-0820 ext. 220.

3. How do I learn about the hazardous materials handling?: For information regarding the storage, handling and disposal of hazardous materials, call the City’s Recycling Coordinator at (417) 624-0820 ext. 501 (see "Household Hazardous Waste") or the Joplin Fire Department at (417) 623-0403.

4. Are there regulations on what can be discharged in the sewer system?: City ordinances and state and federal laws prohibit the discharge of some materials into the sanitary sewer system. If your business has a sewage discharge that is composed of a higher concentration of pollutants than domestic or residential waste, call the Public Works Department at (417) 624-0820 ext. 500 to receive information about permitting, pretreatment requirements and charges. Failure to do so may result in civil and criminal penalties.

5. Can I report property nuisances?: To report weed, trash, tall grass or other property nuisances, call the City of Joplin Code Enforcement Officer at (417) 624-0820 ext. 518.

6. How can I dispose of septic tank contents?: If you have septic or recreational vehicle holding tank waste to dispose of, call the Superintendent of Wastewater Plants at (417) 624-3615.

7. How do I report sewer back-up/stoppage?: If you notice a sewage backup or stoppage, call the City of Joplin Public Works Department at (417) 624-0820 ext. 565. After hours, please call (417) 624-0820 ext. 420.

8. Where do I direct questions about my sewer and trash bill?: Questions regarding monthly sewer charges or rates can be answered by calling 624-0820 ext. 255.

9. Can I learn more about storm water sewers?: For information about having a storm water sewer installed in your neighborhood or to report a clogged storm water sewer, call the Engineering Division at (417) 624-0820 ext. 565.

10. Can I request street maintenance?: To request street grading, pothole repairs or other street and alley maintenance, call the Public Works Department at (417) 624-0820 ext. 561.

11. Can I request a street sweeping?: For information about street sweeping or to request street sweeping, call the City of Joplin Public Works Department at (417) 624-0820 ext. 561.

12. What is the local procedure for trash collection?: Commercial and apartment complex trash is collected by private waste haulers. For a listing of local haulers call the Recycling Division at (417) 624-0820 Ext. 501. Residential trash for every house, duplex, and approved apartment houses, is collected solely by Republic Services (formerly Allied Waste Services) through a franchise contract. For details, contact the Recycling Division at (417) 624-0820 Ext. 501 or Republic Services (800) 431-1507.

13. Can I file a trash collection complaint?: If you have a complaint concerning your commercial trash collection service, please try to resolve it with the private waste hauler with whom you signed up for service. If your problem persists, call the Recycling Division at (417) 624-0820 Ext. 501. If you have a complaint concerning your residential trash collection service, please try to resolve it with Republic Services (formerly Allied Waste Services), the city’s franchised residential trash contractor at (800) 431-1507. If your problem persists, call the Recycling Division at (417) 624-0820 Ext. 501.

14. Where do I get wastewater treatment information?: Would you like to know how wastewater is treated, or perhaps arrange for a group tour of Waste water Treatment Plant? Call (417) 624-3615 for more information.

15. Can I contact customer service about water and wastewater?: Water and wastewater customer service is handled by Missouri-American Water Company. For questions concerning your billing, contact their customer service number at (866)-430-0820.

16. Should I know the location of water and wastewater lines?: Before digging, you should know the location of the water and wastewater lines. For this information, call 1-800-DIGRITE.

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Water Safety

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1. Do I need an inspection prior to opening my pool for the season?: The Health Department will inspect opening pools within two weeks of the pool opening. Operators should contact the Health Department at (417) 623-6122 prior to opening the pool.

2. Do I need a permit for a pool in my backyard?: The Joplin Pool Design and Operation Code does not include single family residential pools. You do not need a permit from the Health Department for a backyard pool.

3. Where can I find information about becoming a Certified Pool Operator?: The Joplin Health Department currently uses the National Swimming Pool Foundation's Certified Pool / Spa Operator Certification Program to certify its inspectors. Information on the Certified Pool/Spa Operator Certification Program can be found online.

New construction pools must go through a plan review process before construction can begin. If you have any questions regarding the City of Joplin's Pool Code contact the Joplin Health Department at (417) 623-6122. The Joplin Pool Design and Operation Code is available for viewing.

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WIC

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1. When can I schedule an appointment?: Prenatals are seen on a walk-in basis on Wednesdays from 8:30 am to 11:00 am and 1:30 pm to 3:30 pm. Appointments will be offered on a first-come, first-served basis until all appointment spots are filled. Spanish clients desiring prenatal appointments can be seen on Tuesdays from 8:30 am to 11:00 am and 1:30 pm to 3:30 pm.

2. Can I transfer to the city's agency?: If transferring from another agency in state or out of state, bring the contact number for your previous agency and any remaining paperwork to our office from 9:00 am to 11:00 am and 2:00 pm to 4:00 pm or during your previous agency’s operating hours. Interpreters are available on Tuesdays only for Spanish speaking clients.

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